Doane University, through its online learning platform DoaneX, is proud to announce a new partnership with ServiceNow. This introductory course allows learners to understand the basic concepts related to IT Service management. Upon completion of the course, students will unlock training to ServiceNow's portfolio of industry micro and mainline certifications in ServiceNow Administration.
Erin May ’14E, Director of Extended Learning Opportunities at Doane University, shared her enthusiasm for the initiative: "Our partnership with ServiceNow allows us to offer learners a path to gaining in-demand skills with real-world applications. This course is designed to be flexible and accessible, opening up exciting opportunities for learners to enhance or pivot in their careers."
ServiceNow is a leading cloud-based platform that enables organizations to automate and consolidate various services, requests, and workflows across IT, HR, facilities management, and more. The power of ServiceNow lies in its ability to unify service domains on a single system, driving efficiency across organizations. According to the Lightcast Market Data (US) October 2022–September 2023 report, there were 15,769 jobs available in the Midwest alone requiring ServiceNow qualifications. Major employers, including Edward Jones, Marriott International, and Humana, are actively seeking candidates with these skills.
This course is ideal for individuals looking to understand IT Service Management (ITSM), learn the terminology, and explore high-level support desk processes. Learners will gain insights from both the end-user and fulfiller perspectives. Upon completion, participants will be well-positioned to advance their careers through various micro-certifications and ServiceNow Administration certifications.
The partnership between DoaneX and ServiceNow aims to equip learners with the skills and credentials needed to succeed in a global marketplace. For more information on how to enroll, visit bit.ly/3N07ZuU.
